...truly world class? forex prudence is missing...

For Indian service providers to become truly world class, they will need to spend on in-house forex talent. Check out this case where the story suggests "Nishar said that company does not have have any in house expertise to enter into forex deals." from the cnbc article.

This indicates low risk-management maturity of the vendor. If the earnings are in USD and costs are in INR then one cannot ignore forex. In the past, I had blogged about how Infy couldn't manage its forex here.

I extend this hypothesis of managing forex better to any Indian exporter. If you want to have a sustainable business in a global economy, you must have economists and forex specialists at your disposal.

Business case for forex specialists?
Now, in case of Hexaware, Nishar can argue that he cannot afford to have a full-time position for just forex as Hexaware is relatively small. This observation leads to business-case for forex consultants. I am not talking about forex-agents, who sometimes claim to be forex consultants. I am talking about hardcore economists or forex specialists.

Govt intervention?
For India to be truly world class with the nature of companies it is coming out with, GoI policies need to incentivize forex education initially. Traditionally, everyone has been focussed on engineering and medical to such an extent that there is huge dearth of these other functions' personnel.

US recession is a boon for service providers well-entrenched in India

Recession in US puts Indian firm on a good footing for leveraging the relatively inexpensive image of their services ! The economies of scale established by leading firms entrenched in India is remarkable.

The usual principal-agent issues impede these firms from making off-shoring decisions. Indian service providers have demonstrated good capabilities around the same in the past. After initial doubt, outsourcing had gained ground in last 5 years. Further, the contracts are up for renewals. We will see large bout of negotiations for the renewal of contracts and further large proportions of sourcing.

eSCM - Sourcing Capability Model encompasses all the sourcing issues and the Indian service providers are rapidly climbing the ladders of the eSCM capability levels. You must check out on the eSCM website for the list of the Indian firms.

Currently, the leading Indian service providers are making offers that are hard to refuse. No wonder - when the doom-gloom about the R-word started, progressive companies such as Infosys started booking the 30-seconds-slots on CNBC in the US.

From the vantage point that I am looking at, this recession is a boon for the Indian Services, in general, and software services, in particular.