is itsm relevant in the current economy?

David Cannon's name alone drew a good crowd for the monthly meet of ITSMF USA's - New York LIG. The weather was aweful.

The topic for tonight's discussion was "Is ITSM relevant in the current economy?" An effective presentation indicating why is ITSM not only relevant but also effective. Some practical tips and suggestions helped the presentation worth while. He did bring up Majid's slide on Service Strategy. He also brought up a slide on a topic that I was a Teaching Assistant on - "Enterprise Architecture as a Business Strategy" by Jeanne W. Ross, Peter Weill, David Robertson.

IMHO, ITSM is relevant for parties interested in realizing the complete potential of IT. I have seen environment where businesses abdicate from their responsibility of making IT as a service successful. Such environments are relatively hopeless. This is where the pitch for a Service Manager comes in. Think about it.

It felt good to be back to these LIG meetings. I used to attend those until Nov 07 and thereafter started my travel projects. Now, I will be attending these on a regular basis as I am working locally and can control my timelines.

After the presentation meeting, the organizers, myself, and David decided to go out for socializing. We had a few drinks at Connolly's in midtown Manhattan after the presentation was done. This took me back to the CMU days. The last I met David Cannon was at Walnut Grill in Shadyside, (Pittsburgh, PA) in early '07 while he was guiding us for the CMU SMO Student Interest group.

I regularly keep updated via various sources. One of the most under-rated and relatively unknown source in the developed world is the Infosys blog on ITSM - ITSM Service Matters!