Wednesday, July 16, 2008

a graduate program in service management!

Check here for the new program at CMU for experienced candidates in the field of Service Management. It is being offered by Institute of Software Research in the School of Computer Science.

Already, ITIL v3's Service Strategy was successfully bid for authorship by one of the CMU folks (Majid Iqbal) earlier this decade. Now, ITSQC in conjunction with ISR and SCS has introduced this new program. The pitch sounds convincing. I wouldn't be surprised if PRC govt sends its folks to learn in this program in order to support their budgeted 5-year plan to increase services in China.

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