A recent article at NYTimes indicates how email/calls can lead to more conflict and miscommunication at work. The article outlines possible solution for the same towards the end. I didn't know about the Asperger's syndrome until I read this email. You can read the article here.
I can relate this back to a course by Ed Barr at CMU on Professional Writing. Specifically, he had devoted one whole lecture (8% of course time) on email communications along with an interesting assignment.
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