...finally, my first step in this direction is done. eSCM-SP is done !
Dr. Hefley introduced me to the current provision that CMU students can attend eSCM certification courses for no charge at the ITSqc's Execution Education Center and I hopped on to grab the opportunity.
The Service Provider model was authored by Mark Paulk, Elaine Hyder, and Keith Heston. I had the opportunity to go for a dinner with Dr. Paulk, and Dr. Siegel on the first evening. It was a delightful event at the Monterey Bay with a great view of Pittsburgh during sunset.
Executives from a leading global service provider and a leading financial services firm had come down for the SP executive education.
On the concluding day, I rushed through my test to the speaker talk on Services Research by Robert Morris, VP of Services Research. I introduced to the concept of industry-academia collaboration between IBM and CMU via CMUSMO and he was amenable for such an arrangement. CMU already has an arrangement with IBM as is indicated on this page.
Thus, I had a heavy dose of Services arena in this week !
The whole schedule made me highly efficient as I had high productivity....yea, they say, adversity is the mother of all inventions....lol !
Friday, April 27, 2007
Thursday, April 26, 2007
social solutions to poverty
Dr. Scott Myers Lipton conducted a session on social solutions to poverty. He presented some interesting facts. He flew down from San Jose on invitation.
Apparently, he is a clearcut democrat as he didn't support policies by Bush administration regarding acting as per the Church to reduce poverty. Besides, he also appreciated the Clinton era for the reduction of poverty. One of the significant potshots at the Bush adminisitration included removal of the word poverty by Mr. Bush as it is too abstract. I didn't know that trivia - lol !
According to him, the top ten effective and interesting ways to eliminate poverty were:
10. Provide assets to young women and men, as suggested by Thomas Paine (1796) and recently by Michael Sherraden (2000)
9. Living wages, as indicated in Robert Pollin (1998) and Matthew Carrey (1830)
8. 40 Acre and a mule, as suggested by The Freedman's Bureau w.e.p. Du Bois (1901) and Randall Robinson (2000)
7. Worker owned cooperatives, as suggested by Huey Newton
6. Public works, as being worked upon in the Gulf coast Civic work project
5. Centers of civic engagement, as suggested by Huey Long (1935)
4. Re-distribute wealth - of course in a sensible way - basically a capped taxation
3. End hunger, as suggested by EPIC by Upton Sinclair in 1934
2. Strengthen unions (by far this was one of the stupidest one I must have heard from him)
1. Economic bill of Human rights, as suggested by Martin and Franklin.
What I didn't like about the presentation was that in order to be sensational he was taking some of the assumptions to the extreme. He was making one feel bad about the DJIA reaching about 13k. Some of the facts were not being presented in the correct light.
Also, I didn't like his emphasis on the US focus. I rarely agree with Mr. Bush. But, on this one, I definitely do agree - the removal of the word Hunger because it is truly abstract (especially in the US context). If we look at the Gates' efforts and Buffet's help and their interview on Charlie Rose show, we will realise that they focussed their efforts to help across races, across geographies, across gender, and across world in absolute terms. That sounds more intelligent than a mere US focus. Also, I wonder why Mr. Lipton did this today - was it for sensation?...was it for attraction from the crowd? ... cos he mentioned that he did some work in Africa, etc. however, he repeatedly emphasized on America....which was something that bothered me. Social solutions must be across the board and not just restricted to the US. I am not against the US but just vouching for a universal solution. Huge imbalances lead to issues such as the World Wars and hence, the concern.
I feel that as long as the society is material-minded, it will be difficult to reduce this gap and it might keep on increasing. Of course, Clinton administration did some good things to reduce poverty proportions and create new jobs and the Raegan and Bush administrations did some stupid things to increase poverty proportions. However, some of the above remediations are not good enough - for instance the strengthening of the unions.
This reminds me of his presentation of fact that form 1947 to 1979, the poor got richer faster than the rich got richer. This is an ideal climate which we wish to attain. However, after 1979, the rich got richer and the poor got poorer. Thus, there are few historical incidents that lead to this. The housing market was about to collapse in this time frame when the administration came up with some measures to forgive mistakes by the bankers and bail them out. There was an adverse supply shock in form of oil problem. After that, there started forming a lobby of pre-boomers who started asking each other for favors. Also, the boomers were more and more material minded (This was the culture that cherished Madonna et al. ) Thus, the poor got poorer and rich got richer in this second era.
The whole presentation also took me back to the discussion of Nickel and Dimed book by Barbara Ehrenreich.
Apparently, he is a clearcut democrat as he didn't support policies by Bush administration regarding acting as per the Church to reduce poverty. Besides, he also appreciated the Clinton era for the reduction of poverty. One of the significant potshots at the Bush adminisitration included removal of the word poverty by Mr. Bush as it is too abstract. I didn't know that trivia - lol !
According to him, the top ten effective and interesting ways to eliminate poverty were:
10. Provide assets to young women and men, as suggested by Thomas Paine (1796) and recently by Michael Sherraden (2000)
9. Living wages, as indicated in Robert Pollin (1998) and Matthew Carrey (1830)
8. 40 Acre and a mule, as suggested by The Freedman's Bureau w.e.p. Du Bois (1901) and Randall Robinson (2000)
7. Worker owned cooperatives, as suggested by Huey Newton
6. Public works, as being worked upon in the Gulf coast Civic work project
5. Centers of civic engagement, as suggested by Huey Long (1935)
4. Re-distribute wealth - of course in a sensible way - basically a capped taxation
3. End hunger, as suggested by EPIC by Upton Sinclair in 1934
2. Strengthen unions (by far this was one of the stupidest one I must have heard from him)
1. Economic bill of Human rights, as suggested by Martin and Franklin.
What I didn't like about the presentation was that in order to be sensational he was taking some of the assumptions to the extreme. He was making one feel bad about the DJIA reaching about 13k. Some of the facts were not being presented in the correct light.
Also, I didn't like his emphasis on the US focus. I rarely agree with Mr. Bush. But, on this one, I definitely do agree - the removal of the word Hunger because it is truly abstract (especially in the US context). If we look at the Gates' efforts and Buffet's help and their interview on Charlie Rose show, we will realise that they focussed their efforts to help across races, across geographies, across gender, and across world in absolute terms. That sounds more intelligent than a mere US focus. Also, I wonder why Mr. Lipton did this today - was it for sensation?...was it for attraction from the crowd? ... cos he mentioned that he did some work in Africa, etc. however, he repeatedly emphasized on America....which was something that bothered me. Social solutions must be across the board and not just restricted to the US. I am not against the US but just vouching for a universal solution. Huge imbalances lead to issues such as the World Wars and hence, the concern.
I feel that as long as the society is material-minded, it will be difficult to reduce this gap and it might keep on increasing. Of course, Clinton administration did some good things to reduce poverty proportions and create new jobs and the Raegan and Bush administrations did some stupid things to increase poverty proportions. However, some of the above remediations are not good enough - for instance the strengthening of the unions.
This reminds me of his presentation of fact that form 1947 to 1979, the poor got richer faster than the rich got richer. This is an ideal climate which we wish to attain. However, after 1979, the rich got richer and the poor got poorer. Thus, there are few historical incidents that lead to this. The housing market was about to collapse in this time frame when the administration came up with some measures to forgive mistakes by the bankers and bail them out. There was an adverse supply shock in form of oil problem. After that, there started forming a lobby of pre-boomers who started asking each other for favors. Also, the boomers were more and more material minded (This was the culture that cherished Madonna et al. ) Thus, the poor got poorer and rich got richer in this second era.
The whole presentation also took me back to the discussion of Nickel and Dimed book by Barbara Ehrenreich.
Saturday, April 21, 2007
concept of retention team at the work-place
In hot job markets similar to that of the current job market, some employers definitely need to have this concept of retention team at their workplace. This is similar to the US telecom service providers and/or financial service providers providing incentives for customers to stick out with them.
From my limited exposure, I can say - some of the Indian software service providers, some of the US consulting firms, etc need to have this concept.
Recently, an acquaintance of mine, who has abt 2 yrs SAP experience with Accenture, decided to look out. To his delight, Deloitte offered him a grand package. Also, Deloitte sponsors MBA if you were with them for 2 yrs and promise to stay for 2 yrs after MBA. Thus, it was a no-brainer for him.
He was called by HR from Accenture telling him that he is getting an out-of-turn bonus and other incentives. However, the total package that they planned to offer him was lower than what Deloitte could offer him - so, it was a no-brainer for him. Besides, MBA education funding is another lucrative attraction for him.
Jack and Suzanne Welch expressed concern in their podcast and article on Brain Drain. Private Equity firms or PE are poaching away the talent from the regular companies either directly or by competing on campuses with extremely high pay packages. They suggest a retention approach of having a separate track (or as they call it promotion slope) for such achievers who can be identified earlier in their careers. For this reason, middle to senior managers must know their teams well. This forces them to be detail-oriented as they will have to sit with their HR managers to see what William F. Pounds, CMU alumnus and current Dean @ MIT, says "Net Flow of Talent". This will require use of sophisticated skills such as data-mining in order to have a slight edge over others who run the show on an ad-hoc basis.
I feel that this has to be done by the executive team and not by the middle managers. Middle managers who had to climb the ladder rung-by-rung may have counter-productive emotions involved in the process of giving some other newcomer a faster track than what they had.
I hope the concept of retention team evolves further.
From my limited exposure, I can say - some of the Indian software service providers, some of the US consulting firms, etc need to have this concept.
Recently, an acquaintance of mine, who has abt 2 yrs SAP experience with Accenture, decided to look out. To his delight, Deloitte offered him a grand package. Also, Deloitte sponsors MBA if you were with them for 2 yrs and promise to stay for 2 yrs after MBA. Thus, it was a no-brainer for him.
He was called by HR from Accenture telling him that he is getting an out-of-turn bonus and other incentives. However, the total package that they planned to offer him was lower than what Deloitte could offer him - so, it was a no-brainer for him. Besides, MBA education funding is another lucrative attraction for him.
Jack and Suzanne Welch expressed concern in their podcast and article on Brain Drain. Private Equity firms or PE are poaching away the talent from the regular companies either directly or by competing on campuses with extremely high pay packages. They suggest a retention approach of having a separate track (or as they call it promotion slope) for such achievers who can be identified earlier in their careers. For this reason, middle to senior managers must know their teams well. This forces them to be detail-oriented as they will have to sit with their HR managers to see what William F. Pounds, CMU alumnus and current Dean @ MIT, says "Net Flow of Talent". This will require use of sophisticated skills such as data-mining in order to have a slight edge over others who run the show on an ad-hoc basis.
I feel that this has to be done by the executive team and not by the middle managers. Middle managers who had to climb the ladder rung-by-rung may have counter-productive emotions involved in the process of giving some other newcomer a faster track than what they had.
I hope the concept of retention team evolves further.
Thursday, April 19, 2007
bomb scare at hamburg hall, CMU
Here's the article from Post Gazette. Hamburg Hall, a historic landmark (1900), is the place where my program(MISM) has its lounge.
I will not comment anything as this was a routine alarm for a suspicious liquid and cannot be correlated to heightened security post VTech's unfortunate incident - CMU security was always fairly vigil.
I will not comment anything as this was a routine alarm for a suspicious liquid and cannot be correlated to heightened security post VTech's unfortunate incident - CMU security was always fairly vigil.
Saturday, April 14, 2007
mba in itsm
I could hardly believe till I saw this - there is an MBA program with ITSM concentration - at Dallas School of Management.
Long live ITSM !
My blog for exploreitsm is here.
Long live ITSM !
My blog for exploreitsm is here.
Citi slashes IT
Here's an article on Citi's current strategy for cost-cutting. The cuts would be mostly on cost-center of Citi - IT. This was bound to happen - the firms were just getting their feet wet (or maturing the relationship with the service providers) in the last 3 or 4 years. This is backed by evidence from a previous article pointing to a Deloitte survey in 2003.
While helping students think through their offers (at MISM), I had always asked them to assess profiles based on nature of job, what they want, etc other than just the pay. When it came to financial firms, one of the dimensions I asked them to consider was whether they were a part of the revenue drivers for the firm or the cost centers for the firm. If they were the cost-centers then there is a possibility that they will have to face one of these days (where they face the axe) !
I get some pleasure in seeing that my thought process was in the right direction. However, I feel sorry for those who will be under the axe because of this step by Citi.
The article highlights on them using offshore services providers ! Election year has come and we will see increasing backlash against outsourcing. However, for global firms such as Citi - it doesn't make sense to run operations from here if they can be done cheaper in some other location on the globe and is able to do so with reasonable SLA adherence.
However, outsourcing need not be the only option. Use of ITIL concepts and other best practices can help reduce costs and make IT more agile and competitive as well. Besides, mindset of converting these cost centers to revenue centers with the existing staff will help achieve the golden middle path - however, that would take more time than Wall St. can wait before next quarter or year ! Also, that would involve significant re-training of existing folks.
Outsourcing, if undertaken, must adhere to eSCM-CL principles developed at ITsqc by an inter-disciplinary set of researchers led by Bill Hefley ! It is a near-complete model w.r.t. dimensions to think about when it comes to Sourcing initiatives.
On an arbitrarily tangential note, a good choice to go long on would be Indian services stocks - which heavily serve these folks. Long live Indian service providers !
While helping students think through their offers (at MISM), I had always asked them to assess profiles based on nature of job, what they want, etc other than just the pay. When it came to financial firms, one of the dimensions I asked them to consider was whether they were a part of the revenue drivers for the firm or the cost centers for the firm. If they were the cost-centers then there is a possibility that they will have to face one of these days (where they face the axe) !
I get some pleasure in seeing that my thought process was in the right direction. However, I feel sorry for those who will be under the axe because of this step by Citi.
The article highlights on them using offshore services providers ! Election year has come and we will see increasing backlash against outsourcing. However, for global firms such as Citi - it doesn't make sense to run operations from here if they can be done cheaper in some other location on the globe and is able to do so with reasonable SLA adherence.
However, outsourcing need not be the only option. Use of ITIL concepts and other best practices can help reduce costs and make IT more agile and competitive as well. Besides, mindset of converting these cost centers to revenue centers with the existing staff will help achieve the golden middle path - however, that would take more time than Wall St. can wait before next quarter or year ! Also, that would involve significant re-training of existing folks.
Outsourcing, if undertaken, must adhere to eSCM-CL principles developed at ITsqc by an inter-disciplinary set of researchers led by Bill Hefley ! It is a near-complete model w.r.t. dimensions to think about when it comes to Sourcing initiatives.
On an arbitrarily tangential note, a good choice to go long on would be Indian services stocks - which heavily serve these folks. Long live Indian service providers !
What Board Needs to know about IT !
Board IT Engagement Maturity Model.
Yes, Yet another Maturity Model ! This one deals with how boards of directors are approaching information technology and how they must approach.
Ken Porrello, principal, Deloitte Consulting LLP, introduced this concept at CMU today for a set of ISM grad students. He has close to 20 years of experience in various industries and currently, oversees some of the India operations as well. He is one of the senior partners at the TI practice, where I would be joining in June this year.
Phase 1 of his research included Boards of 455 companies in the United States. Phase 2 is going to include a broad participation in form of 1000 global companies. The phase 1 outcomes can be seen here. The magazine Corporate Board Member also mentioned about this research initiative at Deloitte in their magazine.
At the end, he applauded CMU for having such an interdisciplinary program such as the MISM program.
Yes, Yet another Maturity Model ! This one deals with how boards of directors are approaching information technology and how they must approach.
Ken Porrello, principal, Deloitte Consulting LLP, introduced this concept at CMU today for a set of ISM grad students. He has close to 20 years of experience in various industries and currently, oversees some of the India operations as well. He is one of the senior partners at the TI practice, where I would be joining in June this year.
Phase 1 of his research included Boards of 455 companies in the United States. Phase 2 is going to include a broad participation in form of 1000 global companies. The phase 1 outcomes can be seen here. The magazine Corporate Board Member also mentioned about this research initiative at Deloitte in their magazine.
At the end, he applauded CMU for having such an interdisciplinary program such as the MISM program.
international finance
Pulchritudinous purveyor of intellectual zest - that's what I will term Prof. Chris Telmer as !
I wish I could've taken his 12-unit course than a 6-unit one - but most of the MBA courses at Tepper are designed to be 6-unit ones.
I wish so because I have rarely seen a professor as involved in his work as him. He starts his concepts with extremely basic premises. This is the hallmark of most of the experts - they are able to express their thoughts with simplicity - be it Prof. Chris Telmer or be it Rakesh Jhunjhunwala !
Today, we had this video on international economics in the form of the DVD Commanding Heights - an awesome set of DVDs - I am going to make sure that I go through them before I graduate.
A sample of the same is posted below.
Concepts of International Finance are absolutely essential for a manager in the future with both goods and services becoming tradeable throughtout the nations of this planet. Prof. Bob Dalton had introduced me to Prof. Telmer's class as one of Bob's International Business class was focussed on how to handle opportunities, risks, etc in International business scenario w.r.t. International Finance. I realised that in order to develop a deeper intuition, I need to ask Bob for guidance and he guided me to undertake Chris's class.
Finally, Prof. Chris Telmer doesn't go to agree with what all the big boys have to say. With correct rationale and strong supporting argument, he even criticized the hoopla being carried out by notable speakers (Buffett, Roubini, Roach et al) about the US trade-deficits. The paper can be found here on the NYU website.
Finally, on a resigning note, here's a video on how India saved its day by having meritorious ppl in place.
I hope the current Govt remains in place for some time to come !
I wish I could've taken his 12-unit course than a 6-unit one - but most of the MBA courses at Tepper are designed to be 6-unit ones.
I wish so because I have rarely seen a professor as involved in his work as him. He starts his concepts with extremely basic premises. This is the hallmark of most of the experts - they are able to express their thoughts with simplicity - be it Prof. Chris Telmer or be it Rakesh Jhunjhunwala !
Today, we had this video on international economics in the form of the DVD Commanding Heights - an awesome set of DVDs - I am going to make sure that I go through them before I graduate.
A sample of the same is posted below.
Concepts of International Finance are absolutely essential for a manager in the future with both goods and services becoming tradeable throughtout the nations of this planet. Prof. Bob Dalton had introduced me to Prof. Telmer's class as one of Bob's International Business class was focussed on how to handle opportunities, risks, etc in International business scenario w.r.t. International Finance. I realised that in order to develop a deeper intuition, I need to ask Bob for guidance and he guided me to undertake Chris's class.
Finally, Prof. Chris Telmer doesn't go to agree with what all the big boys have to say. With correct rationale and strong supporting argument, he even criticized the hoopla being carried out by notable speakers (Buffett, Roubini, Roach et al) about the US trade-deficits. The paper can be found here on the NYU website.
Finally, on a resigning note, here's a video on how India saved its day by having meritorious ppl in place.
I hope the current Govt remains in place for some time to come !
Wednesday, April 11, 2007
challenging times ahead...
Next week is going to be hectic ! Mid-terms, assignments, taxes, what not !
Time management will be critical and keeping good health would be essential.
I might sound masochistic while inflicting this pain on myself by taking up so many courses though only 3 units worth work was required for graduation. But hey, I wanted to see if I can do it- this one last time :) I started off school with 7 courses and ending with similar workload.
Letsee how it goes !
Time management will be critical and keeping good health would be essential.
I might sound masochistic while inflicting this pain on myself by taking up so many courses though only 3 units worth work was required for graduation. But hey, I wanted to see if I can do it- this one last time :) I started off school with 7 courses and ending with similar workload.
Letsee how it goes !
Monday, April 09, 2007
keywords on your resume
I knew about this all along: Check out this article for more information for the same.
No wonder, the amount of interview calls I received reflected a high hit-rate because I didn't laze out and submit the same resume to every position. Crafting the resume to fit the position advertised is important and well-reflected in this article. I had been searching for such an exhaustive article since long and finally, Marc's email showed me the same.
I had no idea that there exists services like these - using which one can get certified as a resume-writer. Services are getting highly specialized and hence, the need for qualifications. This highlights how important one's resume can be - at least to get the foot in the door - thereafter, its all you !
No wonder, the amount of interview calls I received reflected a high hit-rate because I didn't laze out and submit the same resume to every position. Crafting the resume to fit the position advertised is important and well-reflected in this article. I had been searching for such an exhaustive article since long and finally, Marc's email showed me the same.
I had no idea that there exists services like these - using which one can get certified as a resume-writer. Services are getting highly specialized and hence, the need for qualifications. This highlights how important one's resume can be - at least to get the foot in the door - thereafter, its all you !
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