Dilbert series presents another amazing strip about best practices.
Check here.
This makes me think if all those companies who want to copy best practices from other companies have competitive advantage? I say this because some so-called ITIL pundits indicate that the ITIL publications creates level-playing grounds for companies not knowing best practices.
However, I question this statement. Best practices will keep evolving and are tailored to a specific environment. ITIL is a best practices compendium as of May 2007. More best practices have evolved since then. Hence, the companies can gain competitive advantage in their IT Management only if they have people with right skillsets. Human capital is as important as practices in place.
